Dynamic and motivated professional with a proven record of generating and building relationships, managing projects from concept to completion, and coaching individuals to success. Skilled in building cross-functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges. An adaptable and transformational leader with an ability to work independently, embrace change, and developing opportunities that further establish organizational goals
Provide recommendations for improvements in customer service systems, relations, and administration; serve as liaison throughout departments to strengthen rapport in support of strategic direction, mission and goals; advocate client viewpoints to management on decisions directly affecting service-related concerns; develop proposals and implementing programs that are targeted to specific consumer needs; serve as a coach and mentor for other positions in the organization
Active across numerous social platforms; participate in and administrator of Facebook #FlipBizChat as well as #FlipBiz Twitter chats; educate and provide guidance to new as well as advanced platform users; contribute to special interest magazines curated by influencers; beta tester and sounding board for user-friendly improvements; Twitter chat guest for several groups to share knowledge, tips, tricks, best practices, ideas, and information regarding Flipboard
Present in the moment; respectful of personal space; ability to establish calm in fast-paced environments; excellent listening skills; highly flexible and able to go with the flow to make situations manageable; warm and friendly; provide encouragement through positivity; empathetic and able to see situations from different perspectives; trustworthy and able to disarm and bring levity to otherwise tense situations; trustworthy; always looking for solutions and willing to take action to resolve situations
Hire and fire for culture fit; develop people for culture and performance; create meaningful engagement and put people first; communicate consistently and authentically; focus constantly on innovation; commit to clarity about the higher purpose and values of the organization; be an example of what the culture is and why it matters; create opportunites to participate in living the culture.
• Lead/manage account assignments as well as develop and maintain strong client relationships • Ensure clients receive outstanding service to not only maintain but to extend relationships for future business opportunities • Developed advertising tactics and implemented new solutions for increased brand awareness • Developed outline/concept for 2020 company reorganization • Built brand awareness and generated leads while managing internal and external marketing campaigns and programs • Devised leading-edge digital marketing, social media and SEO strategies
Staff/Culture change: • Supervised a team of 20 (office/satellite) with revenues of 20+ million • Guide employees by interpreting policies, goals, and purposes of the organization and conduct employees’ performance reviews • Provide overall direction and guidance to maximize and organize growth and profitability. Account Management: • Maintain a large client portfolio of 10-15 accounts with revenue totaling around $1.6 million. Consisting of large brand accounts, hospitals, retail, franchises as well as Healthcare Group Purchasing Organizations (GPO's). • Responsible for selection and oversight of vendor relationships to ensure successful execution of campaigns • Lead ongoing multi-channel sales campaigns to identify new prospects and encourage repeat client business. Assistance to Sales Staff: • New client acquisition launches • Strategic campaign development • New media product integration • Software training
• Lead company training, software upgrades, and customized overall workflow of order processing software. • Organized and executed nationwide co-op program for client base. • Active lead as key strategic force in bringing on and implementing new company-wide software conversion.
• Independent management of client base with 6000+ contacts. • Organized and executed nationwide co-op program comprised of 7,000+ client files. • Increased average client expenditure by 15%, leveraging cross and up-sell opportunities. • Lead ongoing multi-channel sales campaigns to identify new prospects and encourage repeat client business.
Learned the practical and technical skills needed to analyze and solve complex data problems. This program covered a broad array of technologies like Excel, Python, JavaScript, HTML, API Interaction, CSS, SQL Databases, Tableau, and more over the course.
I was an early adopter of Flipboard, the curation platform with 145M monthly users, and a vital member of its community. Not only did I create and curate 100+ magazines that garnered 62,000 followers, but I also helped others on the platform with best practices, marketing their magazines, community management, and more. I am one of a handful of people around the world who knows this under-rated platform inside and out, and I can help brands make the most of their presence there—impacting reach, awareness and engagement.
Educated my team on exactly how to communicate the ongoing value of Yext’s technology to clients with exclusive product training. Demonstrated the ability to showcase hard facts on the benefits the solution drives for business.
School Ambassador; Greek Affiliation: Chi Omega Fraternity; Habitat For Humanity Volunteer: traveled to Macon, Georgia, to build two homes
